Dwindling Customer Service!

The importance and value placed on customer service is at an all-time low, despite being in a consumer driven world! I often find myself wondering where the smile has gone and whether the notion of 'going the extra mile' is just a distant memory. At the beginning of the month, we posted about loyalty and how no one cares about existing customers anymore, but in light of it all, we've found someone who does and we reckon he deserves recognition for his customer service - check out the world's coolest flight attendant and see whether he puts a smile on your face! http://www.youtube.com/watch?v=x_o_xn-q5Zk